Terms and Privacy

Overview

This page covers the terms under which Uinta Electronics performs repair work and the privacy practices we follow when you contact us, book a repair, or hand off a device. By scheduling a repair or dropping off a device, you agree to the terms below.

We’re a small Utah-based shop. We’ve written this in plain English on purpose. If anything here is unclear, call us at (801) 210-0383 before you book and we’ll walk you through it.

Our services

Uinta Electronics performs diagnostic, repair, and refurbishment services on consumer and small-business electronics, including phones, tablets, laptops, desktops, game consoles, and board-level soldering work. We offer in-shop service at our Lehi, UT location and free pickup & delivery across Utah County.

We reserve the right to decline a repair if a device is determined to be unsafe, contains evidence of liquid or thermal damage beyond economical repair, or shows signs of prior tampering that compromises our ability to warranty the work.

Estimates & pricing

Diagnostic intake is free. Once we identify the cause of the issue, we’ll provide a written estimate before performing any paid work. You may approve, decline, or request alternatives. If you decline, no repair is performed and no charge is incurred beyond a reasonable handling fee for devices that required disassembly to diagnose.

Approved repairs are billed at the quoted price unless additional issues are discovered mid-repair; in that case we’ll pause work and contact you for a revised approval before continuing.

Warranty

All parts and labor are covered by a 1-year limited warranty from the date of return. If the same component fails under normal use within that window, we’ll re-repair or replace it at no charge.

The warranty does not cover:

• Physical damage occurring after the repair (drops, impacts, liquid intrusion).
• Unrelated failures on components we did not service.
• Devices that have been opened, modified, or serviced by a third party after our work.
• Software issues unrelated to the hardware repair.

If you believe a repair has failed, contact us within the warranty period. We may request photographs or a return shipment for inspection.

Data on your device

We do not browse, copy, transmit, or store the contents of your device outside of what is required to verify the repair (e.g., powering on the device and confirming functionality). Where a repair requires us to know a passcode or PIN, we ask only when necessary and forget it after the device is returned. If you would prefer to keep your code private, we’ll work around it where possible; some repairs will be limited as a result.

Abandoned devices

If a device remains at our shop more than 60 days after we’ve notified you that it is ready for pickup (or that the estimate has been declined), it will be considered abandoned. After 60 days we may dispose of, recycle, or sell the device to recover storage and labor costs. We’ll make at least two attempts to reach you (phone and email) before this happens.

Limitation of liability

Our liability for any claim related to a repair is limited to the amount you paid for that repair. We are not liable for incidental or consequential damages, including lost data, lost income, or replacement-device costs.

This limitation does not affect any rights you have under Utah consumer-protection law that cannot be waived by contract.

What we collect

To run a repair business we collect only what we need to do the work:

• Contact information — name, phone number, email address.
• Service address — only if you book pickup & delivery.
• Device information — make, model, reported issue, condition at intake.
• Payment information — processed through our payment provider; we do not store full card numbers on our systems.
• Site analytics — anonymized usage data (pages viewed, source of visit) via standard web analytics tools; no individual identification.

How we use it

We use your information to schedule and perform the repair, to keep you informed of progress, to honor warranty claims, and to send you receipts and (where you’ve opted in) occasional service reminders. We do not sell or rent your information to third parties under any circumstances.

Sharing

We share information with service providers only as required to operate: our payment processor for transactions, our email provider to deliver booking confirmations, and our scheduling system. Each is bound by their own privacy terms and uses the data only on our behalf. We do not share your information with advertisers or data brokers.

We may disclose information if required by law, court order, or to protect the rights, safety, or property of Uinta Electronics, our customers, or the public.

Your rights

You can request a copy of the information we hold about you, ask us to correct it, or request that we delete it (subject to records we’re required to keep for tax or warranty purposes). Email us at hello@uintaelectronics.com with the subject line “Data request” and we’ll respond within 30 days.

If you contacted us in error and would like to be removed from our records entirely, just let us know.

Contact

Uinta Electronics
3462 W New Land Loop
Lehi, UT 84043
(801) 210-0383

We may update these terms from time to time to reflect changes in our services or in applicable law. The “Last updated” date at the top of this page indicates the most recent version. Material changes will be flagged with a notice on the homepage.